Your questions answered

We’ve put together some commonly asked questions to give you more information about Pria & the Pria App.

If you have a question that you can’t find the answer to, please use the contact us page

NOTE: Clicking on the question will reveal the answer.

Account

Pria can store and dispense medications for one person. Multiple people can converse with Pria and you can also assign an unlimited number of Pria contacts!

Cleaning

Use soap and warm water to clean the pill wheel by hand. Do NOT put the pill wheel in the dishwasher. Allow the pill wheel and dosage dividers to completely dry before inserting into the pill wheel and then into the device.

Data

What's Included in your Shipment:

Pria Home Care Companion
Power Adapter
Medication Cup
Quick Start Guide

Battery and Power:
12V 2A power adapter 
Battery Backup: 4-6 hours of limited operation
Display: 7-inch HD touchscreen

Audio: Dual SOEN speakers

Video: 13MP camera

Processor: Qualcomm Snapdragon

Connectivity: Wi-Fi is required to operate device 

Certifications:

FDA Class 1 medical device
IEC 60950 certified
Warranty: 1-year limited warranty

Languages

Pria speaks excellent English. She is working on expanding her languages so that she can help more people.

Pria's voice recognition capabilities are excellent. We've tested her across a range of voice tonalities and accents.

Medications

We have built a mobile application to help with the process. After downloading our app you will be prompted to input the name of your pills, and the times at which those pills should be taken. You only need to do this once. The information will sync with Pria and he will know which Pills to dispense at what times.

Pria can store about 10 medium sized pills per dosage bin. That is roughly 300 pills in total depending on size. If a user takes more than what can be stored at one particular period in time, they can split it up into two time periods.

Unfortunately, our pill-wheel is not optimized for gummies at this time. To prevent them from getting stuck inside of the wheel, and to keep all of your other medications safe and clean, you'll want to store gummy medications outside of Pria.

Yes! If you will be going away for the day or multiple days, you can take your entire pill wheel or just say "Ok Pria, dispense my meds" and have her dispense enough meds to get you through your time away.

Pria has a slot on top of the device where you will load your pills. Using the screen or voice interface you will be guided step by step in the loading process. Using proprietary algorithms Pria will sort the pills into the correct container. However, if you prefer, you can also remove the container and place your Pills directly into Pria's extractable dosage wheel. You can load anytime by saying "OK Pria, load my meds"

Pria has 28 bins, and each can hold multiple pills. If you take medication once per day, then I'll store 4 weeks worth! Remember that you can still use Pria to remind you to take medications not stored in the device, including gummies!

Power

Yes! Pria runs on a 100-240V AC/DC power adapter. This power supply is UL listed and can be plugged into most standard outlets.

Yes! To get the most out of Pria you will need to plug her into a power outlet. However, if the power cuts in your home we have an internal battery that will be able to power Pria for up to 6 hours depending on usage.

Pria Contacts

Pria contacts are individuals that you would like to add to your Pria account. All contacts can view the medications and set Check-Ins. You can decide individually if these people can call you, drop in. An unlimited number of Pria Contacts are included with your subscription!

As long as your subscription is valid, you can invite an unlimited number of contacts to your device and personalize their settings.

Reminders

This is done on the device. Wake Pria up by saying "OK Pria, remind me to drink more water in one hour."

Yes. While Pria only stores pills, she can still remind you to take other supplements directly from the device itself, or via notifications on our mobile application. Pria does not control or protect medications. They are all accessible via the back of the Device. The user should always cross check pills dispensed with their medication plan.

Pria will send you notifications through your device and on your phone when it's time to take your medications. You will also get notifications for check-in questions, device status and video calls

Yes. Pria will be able to alert and remind you directly from the device itself, or via notifications from our mobile application.

Currently, the reminder feature is only available on your Pria device.  Adding this feature to your phone app is currently being discussed. Stay tuned!

Replacement parts

We offer several replacement parts including cups, power supplies and pill wheels. Please contact us by emailing us at hello@okpria.com or calling us at 866-608-5168, if you need any replacement parts.

Returns

Once a return is requested, your Pria will no longer be associated with your account. Your data will remain in the App until you delete your account.

To request a return, you must contact Pria support at support@okpria.com (Pending), at which point a return shipping label will be provided to you. Once you have requested your return, you are eligible for a refund of the purchase price (less all applicable discounts) as long as the Device is received within thirty (30) days from the date you requested the return. If you do not return the Device within that 30-day period, the refund will not be applied. Please return your device in the original packaging it came in.

We guarantee complete 100% satisfaction with your purchase. If you are unhappy or unsatisfied with Pria, you may return it for any reason within thirty (30) days of purchase for a full refund of the purchase price (less all applicable discounts).

If you need to travel with Pria, you have a few options!
If you'd simply like to take your medications with you, you can open Pria's back door and remove the entire pill wheel. Use the knob that says "pull" to remove.
If you'd like to transport the entire device, we recommend putting her back in Her original box to prevent potential damage! Remember to bring a charger along for the trip.

Subscription

Your monthly subscription includes unlimited use of Pria's features. This is for adding Pria contacts, two way video calling, medication adherence, question and answer tools and constant automatic updates as Pria learns more!

A monthly subscription costs $39.99 per month. There is a discount if you purchase a year up front! A subscription includes unlimited Pria contacts, two way video calling, medication adherence, question and answer tools and constant automatic updates as Pria learns more!

Travel

Yes! If you will be going away for the day or multiple days, you can take your entire pill wheel or just say "Ok Pria, dispense my meds" and have her dispense enough meds to get you through your time away!

Troubleshooting

Here are some helpful tips to make Face Training quick, easy and successful:

Make sure your face is well lit 
Standing so the light is directly in front of you, brings out the details and helps Pria capture the perfect photo of you. 
Make sure there isn't a strong light behind you
Avoid standing directly in front of a window or light source. This will create shadows on your face, and make it hard for Pria to see you.
Make sure the device is not facing the light
Pria facing a light source, will make a person appear as a dark silhouette, creating difficulty for Pria to capture the details of your face in an image. Make sure Pria's back is facing towards the light source to prevent this.
Make sure you position yourself so your face fills the green circle
Make sure there isn't another person in the frame

While your Pria device and pill wheel should calibrate automatically, if something seems off with the wheel (not spinning as expected, etc.), know that two things will happen to keep your device safe:

We will detect the pill wheel error and send it to our engineers
Once we do detect an issue with the pill wheel, we'll display an error on the Pria screen informing you to contact our Support team
If a pill wheel error displays on your screen, here are the steps to fix the problem:

  • Open the back lid, note the position of the pill wheel
  • Remove the Pill Wheel
  • Rotate wheel 180 degrees from where you found it
  • Reinsert the Pill Wheel inside
  • Close the back lid
  • Continue using the device!

    This should fix the issue and cause the wheel to recalibrate. If it doesn't please contact our Support team for additional assistance.

If you need to restart
Pria:


1. First make sure the device is active by either saying "OK,
Pria" or single tapping the screen
2. Once active (the blue light appears), single swipe down with one
finger from right to left and open the dashboard. Click on setting and scroll
to the bottom.
3. Select "Reboot" from the list of menu options
4. Pria will automatically restart,
you do not need to do anything on your end. This process may take 1-2 minutes

Here are some helpful tips to make Face Training quick, easy and successful:

  • Make sure your face is well lit 
  • Standing so the light is directly in front of you, brings out the details and helps Pria capture the perfect photo of you. 
  • Make sure there isn't a strong light behind you
  • Avoid standing directly in front of a window or light source. This will create shadows on your face, and make it hard for Pria to see you.
  • Make sure the device is not facing the light
  • Pria facing a light source, will make a person appear as a dark silhouette, creating difficulty for Pria to capture the details of your face in an image. Make sure Pria's back is facing towards the light source to prevent this.
  • Make sure you position yourself so your face fills the green circle
  • Make sure there isn't another person in the frame

If you are unable to restart from the dashboard, you can refresh Pria by holding down the mute button for 6 seconds. You will see Pria's eyes light up when she resets herself in just a few short seconds.

Warranty

Yes! We're pleased to say that we offer a 1-year limited warranty. For any questions contact us at 866-608-5168. If you prefer email we can be reached at hello@okpria.com

Wi-Fi

Pria does not currently have cellular connectivity, only Wi-Fi is available at this time. Pria will work on a personal hotspot if you need her to!

Both iOS and Android phones are compatible with Pria.

The following Android phones are not compatible with the Pria App. Please email us help@okpria.com to be informed about when these phones will be supported. 

  • SG Note 9-8.1.0
  • Samsung Galaxy S7- 7.0
  • Samsung Galaxy J7 Sky Pro- 6.0.1
  • Motorola Moto G- 5.1

The current version of Pria is compatible with 2.4 Ghz Wi-Fi, however in the future we plan to be compatible with 5.0 Ghz Wi-Fi as well! During the on-boarding process, your Pria device will walk you through connecting to a secure Wi-Fi.

The current version of Pria is compatible with 2.4 Ghz Wi-Fi, During the on-boarding process, your Pria device will walk you through connecting to a secure Wi-Fi.

To know whether your device is connected to Wi-Fi or to know which network your device is connected to, swipe from right to left on your screen to access the dashboard. From here, click on settings and then Network Settings.

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